Contact us for the Terms and Conditions. Here is a shortened version of the Refund Policy.
Our refund and returns policy is set at 30 days. If the 30 days have passed since your purchase, we don’t refund as the registrations are in place and you have received our training materials.
No refunds are possible once you have completed the registration forms and you are in possession of the books. Unfortunately, some learners register with us, go home and photocopy our books and then want a refund, this is not possible.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and the training materials must NOT be filled in.
Additional non-returnable items:
Gear / Training materials
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Death of family member
- You have attained a serious injury that will prevent you from attending the training.
- Training or items that is returned must be done within 30 days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet please contact us.
Only regular priced items may be refunded. Sale items cannot be refunded.